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BWG
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Message 21 of 67
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Re: Subtitle language on Virgin TV Android app

The TSN is accessible via the app.

1) Open app and tap the 3 vertical dots icon in the top right corner of the screen

2) Select settings

3) Select "Stream System Information"

The TSN will be displayed along with other info about the V6 box.

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Leesylou80
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Message 22 of 67
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Re: Subtitle language on Virgin TV Android app

The screen comes up "System information problem. System information is not available."

...
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Leesylou80
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Message 23 of 67
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Re: Subtitle language on Virgin TV Android app

I got a friend to check the V6 box as I couldn't get the number via the app. I have PM'd too - just incase ;-)

Thanks
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Leesylou80
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Message 24 of 67
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Re: Subtitle language on Virgin TV Android app

Is there any update on this yet? The app still isn't working with English subtitles on my tablet.

 

Thanks

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Leesylou80
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Message 25 of 67
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Re: Subtitle language on Virgin TV Android app

Is this still an actively looked into issue? Or have VM disregarded it as a minor problem for a few users?

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BWG
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Message 26 of 67
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Re: Subtitle language on Virgin TV Android app

I received a PM from Josh a few days ago saying the issue was still being investigated.

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Leesylou80
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Message 27 of 67
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Re: Subtitle language on Virgin TV Android app

Thanks BWG! Its nice to know I'm not alone on this issue :-) Much appreciated.

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BWG
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Message 28 of 67
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Re: Subtitle language on Virgin TV Android app

No more news VM?

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YonderBluRay
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Message 29 of 67
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Re: Subtitle language on Virgin TV Android app

I get the same problem. Google Pixel C tablet running Android 8.1. Any progress Virgin?

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Structured searchable documentation beats random FAQs any day.
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Leesylou80
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Message 30 of 67
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Re: Subtitle language on Virgin TV Android app

Problem reported on 5/1/18 but present since before Christmas. No update in a while. Anyone still looking into this? It would be nice if VM could reply to us.

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