1) Record programme on V6 box 2) Stream recorded programme to Google Pixel 2, Android 8.1 using the Virgin Media TV app (latest version downloaded from Google Play Store) 3) Enable subtitles
The example image I've include is a screenshot from the British TV drama series "Delicious". However the same issues occurs on all recorded programmes streamed to the Pixel 2. The captions on the Pixel 2 are set to English in the Android settings.
I have exactly the same problem. My V6 box displays English subs as does my Samsung S8+ but my Pixel C tablet (which used to be totally fine) is displaying chinese subtitles. I've uninstalled and reinstalled the app loads of times, check every single setting and even done a full factory reset on my tablet, not even keeping any previous settings but nothing fixed it. My S8+ runs Android 7.0 and my tablet is Android 8.1.
VM keep saying that they've never heard of this problem so have no idea how to fix it. This, I think, means that they won't be investing any resources to fix it anytime soon! It's great. Everything was PERFECT with the "All in one" app and i didn't mind the price hike involved in getting the V6 box but now, it really annoys me!!
One other frustrating thing is that when you go into "help" within the app, you are sent to a page which says "oh crikey, we can't find that page"!! Says it all!!
Many apologies - I am away until next Tuesday (13th) so I cant check this. Please keep this thread open though and as soon as I get back, I will let you know. Its not accessible via the app by any chance? Just to speed it along.