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Gogs63
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Streaming to ipad

Got a v6 box but no option to watch on ipad

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Superuser
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Message 2 of 15
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Re: Streaming to ipad

Are you using the correct app, the Virgin TV Control app?

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Gogs63
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Re: Streaming to ipad

Yes using that one

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Superuser
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Re: Streaming to ipad

Sorry, assumed you meant recordings.

For live TV, use the Virgin TV Go app.

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Gogs63
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Re: Streaming to ipad

It’s to watch my shows it does not give me option for ipad

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Superuser
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Message 6 of 15
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Re: Streaming to ipad

Are you at home with your iPad connected to the same network as the V6?

You can’t watch recordings from My Shows while away from home.

This is what you should see:

F0E001BB-71EF-4469-8E46-F6D0B5577D7D.png

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Gogs63
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Message 7 of 15
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Re: Streaming to ipad

Yes I get that but when I press watch now iPad option is not there

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Superuser
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Message 8 of 15
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Re: Streaming to ipad

What do you get if you go into settings on the app and press system information?

You should get this:

A33C9B17-AB3A-4918-AD52-8CE0A7667F2C.jpeg

 

If the status is not Ready, what do you get if you do streaming setup?

You should get this:

1AC0961D-36D3-40D1-AAF9-87B6C502C012.jpeg

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Gogs63
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Message 9 of 15
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Re: Streaming to ipad

I get the system ready part it’s when I go to streaming setup it just says can’t setup the now try later

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Superuser
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Re: Streaming to ipad

All I can suggest is powering down both your broadband Superhub and the V6.

Power up your broadband Superhub first and wait until it is fully operational and you can access the internet on your iPad. If you have the Hub 3.0, it is fully operating when the base LED is white and the solid green WiFi and internet LEDs have gone off.

Once you have internet access, power up your V6 until the Home screen appears and all the displays at the top of the screen are complete.

Try then to see if your issue is resolved and you are able to stream recordings in the app on your iPad.

If not, I’m afraid I’ve exhausted my thoughts and you’ll have to wait here for assistance from Virgin Media, which can take around a week at times.

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