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PeterEwing
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Message 1 of 24
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Sound and vision totally out of sync when watching BT Sport on TV anywhere

Why is the sound and picture so out of sync (30 seconds!) when I watch BT Sport on TV Anywhere on my PC?

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mellis0
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Message 2 of 24
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Re: Sound and vision totally out of sync when watching BT Sport on TV anywhere

Hi Peter
I've the same thing on android and ios for BT Sport 1.
Smiley Sad
Not affecting Sky Sports News.
Regards
Mark
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PeterEwing
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Message 3 of 24
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Re: Sound and vision totally out of sync when watching BT Sport on TV anywhere

Thanks for the input. Need to know if there is a way to correct this as it is totally unwatchable! Have tried closing everything, re-booting my PC and starting again, but it is still way out of sync

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mellis0
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Message 4 of 24
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Re: Sound and vision totally out of sync when watching BT Sport on TV anywhere

I think with certainty that its a Virgin Media TV Anywhere issue.
I dont think its smoething you can fix.
I agree its just spoiling watching the match.
Regards
Mark
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PeterEwing
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Message 5 of 24
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Re: Sound and vision totally out of sync when watching BT Sport on TV anywhere

Does anyone from virgin Media read these posts and do they do anything about them! So many of these issues tend to be totally ignored by the only people who can fix it. Have seen this with other providers.

If nobody from Virgin Media reads this, how do I contact them to get some response?

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Forum Team (Retired) Kath_F
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Message 6 of 24
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Re: Sound and vision totally out of sync when watching BT Sport on TV anywhere

Hi PeterEwing, 

 

Thanks for your post and apologies to hear you are having an issue watching BT Sport via TV Anywhere. 

 

Is this happening each and every time or only at certain periods? 

Does this happen on any other channel? 

 

What make and model device are you using? 

 

We do look over these threads however it can take us a week or so depending on how busy the boards are. If there is ever anything you need a more urgent response to then you can contact the team on 150 / 0345 454 1111.

 

Thanks,

Kath_F
Forum Team



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PeterEwing
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Message 7 of 24
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Re: Sound and vision totally out of sync when watching BT Sport on TV anywhere

It seems to happen on any of the BT Sports channels - I was just watching BT Sports 2 and it's about 15-20 seconds behind the commentary! I haven't seen this problem anywhere else other than BT Sports channels. 

Even Sky Sports don't have this problem - they might get slightly out of sync but it is only fractionally.

I'm running TV Anywhere on my PC, which is extremely fast, and I've got the latest router from Virgin (installed end September). My PC is connected to the router via ethernet, so speed is not a problem.

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davidnicholson
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Message 8 of 24
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Re: Sound and vision totally out of sync when watching BT Sport on TV anywhere

kmow the feeling as its been happening to me for the last 6mths. They seem to fix it then it starts again. This is happening to

me at this moment in time and bieng a big fan of rugby like to watch fri to sundaythe AVIVA. Keep getting ghosting sound&vision out of sync

,dropping out and having to reboot.When calling customer services they tell me nothing is wrong so i no how tyou feel

 

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Forum Team (Retired) Josh_RW
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Message 9 of 24
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Helpful Answer

Re: Sound and vision totally out of sync when watching BT Sport on TV anywhere

Hi PeterEwing,

 

I'm really sorry for the trouble!

 

This is a known issue with TV Anywhere that our technicians are working to get resolved. As soon as we hear anything we'll update the Community.

 

All the best

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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LesDx
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Message 10 of 24
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Re: Sound and vision totally out of sync when watching BT Sport on TV anywhere

6 months later and still waiting!

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