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Forum Team (Retired) Josh_RW
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Message 11 of 24
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Re: Sound and vision totally out of sync when watching BT Sport on TV anywhere

Hi LesDx,

 

Thanks for posting.

 

I'm sorry to hear you're still having trouble with BT Sport.

 

Does the fault occur consistently or is it intermittent? Have you noticed any other channels out of sync?

 

Speak soon

 

Josh


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GoonerKeith
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Message 12 of 24
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Re: Sound and vision totally out of sync when watching BT Sport on TV anywhere

I can't answer for LesDx, but I've had the same intermittent issues with BT Sport as well for months. Some days it's worse than others, some days it seems to have been fixed.

I use a reasonably high-specced PC with a decent graphics card, my broadband is consistently 200MB+ and I NEVER have problems watching BBC programs on the iPlayer. I watch through my Firefox browser (I'd like to try the new Windows app, but I can't add a "new" device until April 1st, which seems crazy seeing as it's the same PC!).

The terrible Sky Player also lags behind with audio-synch at times too, but never as bad as BT Sport.

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Mr_ElMac
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Message 13 of 24
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Re: Sound and vision totally out of sync when watching BT Sport on TV anywhere

just setup the the TVgo app for win 10..and the BT sport channels are atrocious...audio is far ahead of video and it is a know issue for what just a bout a year now...i do not believe your technicians are looking into this at all...if they are , you need new technicians, they are the only channels i want to watch streaming.I thought awesome...can stream the sports while the other half is watching other TV programs, seems the app is now complete useless now as i hear whats going on long before i see it.

 

You need new teckies or are just fobbing us all off...

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GoonerKeith
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Message 14 of 24
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Re: Sound and vision totally out of sync when watching BT Sport on TV anywhere

Since my last post I am now using the new TV Go app and I can confirm that the sound sync problems with BT Sport are still there.

Can we at least have an acknowledgement that this problem is still being looked into and some sort of date for a resolution?

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unisoft
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Message 15 of 24
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Re: Sound and vision totally out of sync when watching BT Sport on TV anywhere

Happens on a lot of the live channels on the TV app for me. Modern Huawei P9 Lite device running Andrioid 7 (Nougat).

No dodgy apps on phone, only apps from likes of BBC, ebay, Paypal, Virgin etc.

Don't remember it being out of sync on older app.

 

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Forum Team (Retired) Josh_RW
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Message 16 of 24
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Re: Sound and vision totally out of sync when watching BT Sport on TV anywhere

Hi GoonerKeith,

 

I apologise again for the trouble.

 

We don't have an estimated fix time on this at the moment. We'll share any updates we get as soon as we get them.

 

All the best

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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GoonerKeith
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Message 17 of 24
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Re: Sound and vision totally out of sync when watching BT Sport on TV anywhere

This is what you posted on 16/10/17:

"16-10-2017 15:09

Hi PeterEwing,

I'm really sorry for the trouble!

This is a known issue with TV Anywhere that our technicians are working to get resolved. As soon as we hear anything we'll update the Community.

All the best

Josh"

Are you saying that nearly 6 months later your technicans have been unable to solve this problem? I pay over £110 a month for my Virgin services. I expect a far better service than this.

Could you provide me with a name and address of a person within the Virgin organisation that can actually do something about this issue? Please don't advise me to ring 150 - I'm not prepared to go through the frustration of going down that route again.

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mellis0
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Message 18 of 24
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Re: Sound and vision totally out of sync when watching BT Sport on TV anywhere

Typical. Settling down to watch the FA Cup semi final and this issue is occurring again:-

- the sound is now out of sync with the video on BT Sport 1 Live on iOS

This issue should have been fixed by now and yet it keeps re-ocuring.

Regards
Mark

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PedroEwing
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Message 19 of 24
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Re: Sound and vision totally out of sync when watching BT Sport on TV anywhere

I can't even get into BT Sport1 - keeps buffering then timing out!

What is going on Virgin Media?

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Joelafferty
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Message 20 of 24
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Re: Sound and vision totally out of sync when watching BT Sport on TV anywhere

This is rediculous. The problem still exists trying to watch bt3 Liverpool. Sound 1 min ahead of pic. 25/04/18 1:46 

Virgin getting a lot of money out of me/us and giving very poor service!

When will you fix this?