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Anouschkaknauf
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Message 1 of 11
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Sorry we can’t verify your email try later

Hi I am trying to veryify a new email that was set up so I can reset my password and get onto virgin go. I keep getting the same message 

“ sorry we are having technical difficulties please try later 

I tried later .. and later .. and later 

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Message 2 of 11
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Re: Sorry we can’t verify your email try later

Hi Anouschkaknauf,

 

Thanks for your post and welcome to the community.

 

Sorry to hear you are having technical issues. Regarding TV Go, these sign in details are the same as your Virgin Media online account log in details. Are you using these to sign in?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Anouschkaknauf
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Message 3 of 11
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Re: Sorry we can’t verify your email try later

So I’m responding to a verification email I was sent. 

Wheh I click the link it directs me to a message on virgin website 

sorry we are having technical difficulties please try later. 

Its a new email I registered it today I don’t have a password for anything not used online virgin since 2005 

thanks 

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Anouschkaknauf
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Message 4 of 11
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Re: Sorry we can’t verify your email try later

03FB34B6-0951-40BE-8503-15B040D0DD43.png

 

D449CB4F-D253-4532-A775-3128617A9EE1.png

 

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Message 5 of 11
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Re: Sorry we can’t verify your email try later

Is this happening on multiple devices?

 

^Martin

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Anouschkaknauf
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Message 6 of 11
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Re: Sorry we can’t verify your email try later

Yes. Really really frustrating and they are ignoring me now I sent email reply to tel them it’s not working 

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Message 7 of 11
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Re: Sorry we can’t verify your email try later

Okay, would you be able to use the reset password again to have a new email sent to you? 

 

^Martin

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Anouschkaknauf
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Re: Sorry we can’t verify your email try later

I hope so yes please 

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Message 9 of 11
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Re: Sorry we can’t verify your email try later

Just to confirm are you trying to register an online account or change the username on it?

 

^Martin

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Anouschkaknauf
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Re: Sorry we can’t verify your email try later

Hey register an online account after an email change as my previous email is in active and I have no password 

thanks 

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