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Sorry - We Can't Play This At The Moment (146)

Dan-Etch
On our wavelength

Any ideas why can't play BT Sports (in this instance) using Virgin TV Go app on Pixel C tablet??

Looks as though all other channels (C4) are in the same boat...

37 REPLIES 37

Whales
Joining in

I've been having the same issue for 2 weeks on all channels.

Error message: Sorry - this isn't available Sorry - we can't play this at the moment

Device: Desktop Windows 10

Browsers tried: chrome, firefox lastest

virgintvgo.virginmedia.com

My apologies for the delayed reply, Dan-Etch.

 

Have you got this sorted since posting?

 

Let me know if you need further assistance

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Hi Whales

 

Thanks for posting and welcome to the community. 

 

My apologies for the TV Go issue.

 

I'll PM you now regarding this

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Dan-Etch
On our wavelength

Just tried a random channel - exactly the same response...

Hi Dan-Etch,

 

Thank you for reaching out to us in our community and welcome, I am sorry you have been unable to watch some content via your TV Go app, we were aware of an issue which has since been resolved, are you now able to watch these channels?

 

Regards

 

Paul.

 

 

Same problem here. Updated the app on request, now getting the Sorry - we can't play this at the moment (146). I'm using nexus 7. All channels affected.......

 

Always happens when VM update things. So frustrating......

Dan-Etch
On our wavelength

Hi - just tried - selected a channel at random - exactly the same.

 

I have the same device, error message and code.

I've tried every channel and get the same message.

Very poor considering the contract costs.

Bukton
Tuning in

I get the same error message on my Samsung Note 9 and Xiaomi Mi 10 Lite. Instead of 146, I get 152

Still the same problem here. No channels work. Error 146. Nexus 6 and Nexus 7.