on 08-04-2022 16:55
Every time I tap onto a sky sports station in the Virgin TV Go app it brings up
Video Unavailable
A problem was encountered please try again. Retry. Had this issue now for days and getting very frustrated with it.
many help is welcome. Thankyou
Answered! Go to Answer
on 11-04-2022 21:20
I managed to work it after spending 15-20mins on the issue on Sunday. It was the VPN that’s was causing the issue with the sky sports app. All is well now. Sky was the only issue affected by theVPN. BT sports still worked ok.
thanks for getting back to me though.
Regards
peter young
on 08-04-2022 17:47
Hi @theyoungs
You need to download and use the Sky Sports app to watch Sky Sports channels, and not via the VM TVGo app..
https://www.virginmedia.com/help/watching-sky-sports
on 10-04-2022 09:35
Hello theyoungs
Thanks for your post
Can I just confirm you have now been able to access Sky Sports on the correct App
Gareth_L
on 10-04-2022 16:52
@theyoungs wrote:Every time I tap onto a sky sports station in the Virgin TV Go app it brings up
What you should get when you choose one of the Sky Sports channels (Mix & News excepted) in TV Go, is a popup advising you to use the Sky Sports app and an "exit to watch" prompt.
You can then sign into the Sky app as a VM user, assuming you have those channels in your subscription.
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on 11-04-2022 21:20
I managed to work it after spending 15-20mins on the issue on Sunday. It was the VPN that’s was causing the issue with the sky sports app. All is well now. Sky was the only issue affected by theVPN. BT sports still worked ok.
thanks for getting back to me though.
Regards
peter young
on 13-04-2022 08:59
Thanks for the update theyoungs,
I'm glad you found the issue regarding this.
If you do face any further problems then please pop back up and we'll run further checks.
Thanks,
on 08-05-2022 16:23
When I go on the app it directs me to exit and watch sports on sky but then when I am redirected it says in able to play as I don’t have the subscription BUT I DO !!!! What is going on. ?
on 08-05-2022 16:41
Hi @Howly26
Are you using the correct sign in box (Virgin TV UK)?
on 09-05-2022 16:49
Hi @Howly26
Thanks for posting on our community forum!
Are you able to sign in after running through the above sign in process? Please do provide us with an update.
Regards