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NSW · ‎28-08-2021

I can watch all live TV on the TV go app however when I get put through to sky sports to watch live TV it keeps saying device limit reached, I have recently changed phones.

Looking at my registered devices though my new phone is on the list. However I can't remove my old device.

Graham_A · ‎28-08-2021

http://manage-virgintvgo.virginmedia.com/skydevices

Best to open this in an Incognito/In private browser window.

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Graham

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Graham_A · ‎28-08-2021

There is a separate settings page for registered devices for the Sky sports app. Have you checked on there?

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

NSW · ‎28-08-2021

Can you guide me to where? Can't seem to find this

Graham_A · ‎28-08-2021

http://manage-virgintvgo.virginmedia.com/skydevices

Best to open this in an Incognito/In private browser window.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

NSW · ‎28-08-2021

Seems to have worked, brill! Thankyou