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Sky sports app

Dayymarr
Joining in

on ‎12-08-2021 18:15

I recently had a new phone, When I try to watch live TV on my sky sports app, it says device limit reached. Contact service provider 

 

I have followed the instructions through the virgin TV app but cant change my devices on there, somebody please help.

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3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

on ‎12-08-2021 18:21

At a guess, your new phone is seen by the streaming platform as "new" and you've not got any spare device slots, so you'll need to remove the "old" phone.

Sky Sports device management is done here - separately from TV Go device management.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Dayymarr
Joining in
In response to japitts

on ‎13-08-2021 08:11

This link is not letting me log in, can someone not reset my devices please? Iv trued every way to try and do it myself. 

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Corey_C
Moderator
Moderator
In response to Dayymarr

on ‎14-08-2021 08:59

Thanks for your post and welcome to the Community Forums, Dayymarr, I've sent you a private message t confirm your account details.

 

Cheers,

Corey C

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