I have the same issue, but the sky sports app has always been terrible With virgin on android, 95% of the time it doesn't work. I have actually found it easier to get an illegal stream than use the app that I pay for.
Thanks I didnt know that you could only use 1 at a time. I still can't watch it on my phone. Its an huawei p20 pro. Its a very poor service that I'm paying over £100 per month for. I think I'll be going back to sky soon.
Hi David, yes I have uninstalled and reinstalled. I have spoke to virgin twice about this. I input my email and password and nothing happens. Same problem as reported by others on here. I can watch illegal streams on my phone but cannot access the service I have paid for. Are sky deliberately making this problem or are virgin at fault. Who knows but I won't be paying for this for much longer.