Sky sports app closing after 10-20 seconds

[liamdaly95]

Hi,

I am currently having the same problem with my desktop player. When I click the link to the instructions I get an access denied message. Can you post the instructions to resolve this issue in this forum please?

Many thanks,

Liam

[newapollo · Accepted solution]

Hi @liamdaly95 

I found the following on the Sky Community which might help

 /Sky-sports-online-player-not-working 

Did you remove the hidden files and folders the desktop app uses:

- Uninstall the Sky Sports Player app

- Type 'run' in the search bar and open the 'Run' app

- Type in '%AppData%' and click 'OK'

- Delete the 'Sky Sports' folders

- Click back on 'AppData' and go into the 'LocalLow' folder

- Click on the 'Cisco' folder, then the 'VideoGuard' folder

- Delete the 'SKY_GB-SKY_SKYSPORTS' folder

- Restart you computer

- Download the Sky Sports Player app again

[liamdaly95]

Cheers Dave! Yeah that has solved the problem 🙂

[newapollo]

Hi again @liamdaly95 

Thanks for the update.

That's brilliant news.