Sky devices

[reltonp]

Hi, I can't connect from Virgin TV Go to Manage my Sky devices. I've not ever had a problem before. I just get a can't connect to this site message and the note that it has taken too long to respond. Any ideas?

[newapollo · Accepted solution]

Hi @reltonp 

You should be able to manage your Sky Devices by logging into

http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

[reltonp]

Many thanks! That worked. What is wrong with Chrome? Do you know?

[newapollo]

Hi again @reltonp 

I think the VM coders and Chrome have a love/hate relationship

It seems to affect the majority of VM pages from time to time.  It sometimes affects Firefox too (though not to such a large extent) as that's also based on Chronium.  

With Chrome I clear browsing data and most of the VM site is good for  a few hours then borks again, I've uninstalled and reinstalled Chrome numerous times as I thought it may be corrupt, also reset and cleanup settings to their original defaults. but the VM pages still have issues most of the time unless using incognito mode.