I've got a Huawei Tablet and unbelievably the Sky Cinema App is restricted from working on it, I'm wondering if you are trying to watch on a Huawei device, Virgin have just wiped they hands of the problem and blame Sky, there's loads of complaints about this situation but absolutely nothing is being done to resolve it.
I'm unfortunately not using a tablet , I'm using my samsung phone....I called them and they said they know about an issue and it would be resolved in 24hrs and someone would be contacting me....alas this hasnt happened SURPRISE SURPRISE
Thanks for your post and I'm sorry to see that you've been struggling with the Sky Cinema application. Can you tell me if this is just the one device that you're struggling with? Have you been able to access the content on any other devices?
Could you please also advise me which device this is you're struggling with?
Thanks for your post. The Sky Cinema application is not compatible with some Huawei devices.
This is to do with the Mirrorshare setting on the device which cannot be turned off on some devices. It may be worth making sure that you have the most recent update on the tablet to see if this bug has been fixed by either Huawei or Sky