on 02-06-2021 16:47
I have been using the Sky Sports app on my Chromebook faultlessly for the last 18 months, mainly to watch live streaming.
Today it has stopped allowing me to watch live streaming and a message appears saying that my device is not supported.
Why the change?
on 17-06-2021 17:17
I have just had a look into the account and I can confirm the TV Go devices have been reset.
What happens when you click on manage my devices? Are you able to remove them yourself?
In regards to your issue with Sky Sports App, this has been flagged up again with our IT team. We will aim to get back to you as soon as possible with a resolution.
Thanks,
on 17-06-2021 17:22
When I go into the Manage Devices, the list comes up but there are no options to change any of them.
on 17-06-2021 17:29
In this case, I have reset this for you again.
Please try logging out and logging back in, in 10 minutes or so and let us know if the issue persists.
Many thanks,
on 18-06-2021 13:04
I have logged out and then in, the device list is still the same ie not reset.
I did this on the tablet and Chromebook.
on 18-06-2021 14:56
Thank you for letting me know @gregywils.
Does the device list remain the same when accessing TV go via browser https://www.virginmedia.com/help/virgin-tv-go-with-a-browser
Thanks,
on 18-06-2021 14:57
Yes.
on 18-06-2021 15:24
In this case, I have raised an IT ticket in regards to this issue.
I will aim to get back to you as soon as possible, when I hear back from our IT team.
Thank you in advance for your patience,
on 21-06-2021 00:53
I am having the same problem.
I purchased an Acer Spin 311 Chromebook less than a month ago and Sky Sports app was working fine on that until I returned it last week (due to a faulty touchscreen).
I then purchased a Lenovo Flex 5i Chromebook and downloaded the same app. Got the message "Live Streaming is not supported on this device".
I am assuming an update has got rid of the support for Chromebooks?
on 21-06-2021 08:14
Hi @StixUK1,
Welcome to our Community Forum! Thank you for your post and I'm sorry to hear that you're experiencing the same issue!
Before we run any further tests, would you be able to tell me if you have tried to delete and re-install the app?
Please ensure that your device is up to day on the Software that it's using and that you have completed a device reboot.
Are any other devices impacted by this issue?
Please keep us updated so I can help further.
Thanks!
on 21-06-2021 21:54
Yes, I have tried to delete the app and reinstall it.
Yes, I have the most up to date operating system. It is running ChromeOS 91.0.4472.114 (64 bit).
No, this app works perfectly fine on my android phone.
I suspect that the issue is down to somebody, somewhere, no longer supporting ChromeOS.