Virgin Media Community

[ELO80]

Hi, I am trying to find how to manage my devices registered on the sky sports app but cannot find how to do it? Tried speaking to customer services and even they cannot help. Every time I go on to the app to watch it comes up with ‘device limit reached contact your service provider’. Virgin media website tells you to go to settings then device management then manage sky apps but there is no option for this on their website? Is there a way of resetting the devices and starting again?

Also, I have had conflicting stories of how many devices you can watch sky sports via the app at once, does anyone know if it is more than 1 at the same time?

Thanks in advance

 Emma

[Emma_C]

Hi ELO80, 

Thanks for your post and welcome to our community. 

Really sorry for the delay in replying, we have been busier than usual. 

We can help reset the devices from here, so I'll pop you a personal message to do that. 

In the meantime I can confirm you may only use the app for streaming / watching at one time. 

I look forward to hearing back from you soon.