I am hoping to catch the Lancashire vs Essex match tonight, so I'll report back with my findings. It is certainly not working with any kind of reliability which means my issue is still very, very much open and my complaint still stands as I've not been treated well at all. I'll let you know how I go on tonight.
Been trying for the last hour, tried everything I did to eventually sledgehammer my way through it like I did on Sunday. No dice unfortunately. Something has changed, the player definitely takes longer to load and a few times I thought it was going to work but eventually it just displayed the error. Previously it has displayed the error pretty quickly.
I thank you for trying to help, but sorry, as I have done earlier in this thread, I reject that resolution and won't accept it. I expect Virgin to stand up for me and the other customers who have reported this issue and liaise with Sky about sorting this out. I am not the only person who has suffered this issue and I will continue to fight for something to be done about it. I don't know who is at fault, I just know it is over 6 months of buck passing and it's not good enough.
I have made a formal complaint about this whole issue and I will await the outcome of that but I will not go away - I am a Virgin customer and I expect Virgin to stand up for me.