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danjt1984
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Message 61 of 86
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Re: Sky Sports Player error - CIE-2000

Hi John,

I am hoping to catch the Lancashire vs Essex match tonight, so I'll report back with my findings. It is certainly not working with any kind of reliability which means my issue is still very, very much open and my complaint still stands as I've not been treated well at all. I'll let you know how I go on tonight.

Thanks,
Dan

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Message 62 of 86
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Re: Sky Sports Player error - CIE-2000

Please keep me posted how you get on Dan. 

 

Kind regards,

John_GS
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danjt1984
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Message 63 of 86
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Re: Sky Sports Player error - CIE-2000

Hi John,

Been trying for the last hour, tried everything I did to eventually sledgehammer my way through it like I did on Sunday. No dice unfortunately. Something has changed, the player definitely takes longer to load and a few times I thought it was going to work but eventually it just displayed the error. Previously it has displayed the error pretty quickly.

Still very much ongoing, sadly.

Thanks,
Dan

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Message 64 of 86
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Re: Sky Sports Player error - CIE-2000

Hi Dan, can you try and delete/reinstall the app? 

 

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John_GS
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danjt1984
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Message 65 of 86
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Re: Sky Sports Player error - CIE-2000

Hi John,

I've tried that a hundred million times since February and as recently an hour ago - it has no impact I'm afraid. This is a deep seated problem.

Thanks,
Dan

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Message 66 of 86
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Re: Sky Sports Player error - CIE-2000

Can you clear all cache/cookies for me? 

 

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John_GS
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danjt1984
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Message 67 of 86
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Re: Sky Sports Player error - CIE-2000

Hi John,

I've tried this across multiple browsers. The issue still stands I'm afraid.

Thanks,
Dan

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Message 68 of 86
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Re: Sky Sports Player error - CIE-2000

No worries Dan. I'd speak to the developer of the app then in this case, as there sadly wouldn't be further we can advise. 

 

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John_GS
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danjt1984
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Message 69 of 86
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Re: Sky Sports Player error - CIE-2000

Hi John,

I thank you for trying to help, but sorry, as I have done earlier in this thread, I reject that resolution and won't accept it. I expect Virgin to stand up for me and the other customers who have reported this issue and liaise with Sky about sorting this out. I am not the only person who has suffered this issue and I will continue to fight for something to be done about it. I don't know who is at fault, I just know it is over 6 months of buck passing and it's not good enough.

I have made a formal complaint about this whole issue and I will await the outcome of that but I will not go away - I am a Virgin customer and I expect Virgin to stand up for me.

Thanks,
Dan

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Message 70 of 86
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Re: Sky Sports Player error - CIE-2000

I am sorry you feel this way Dan, but as it's not our player or app there sadly isn't much further we can advise you from here. 

 

Kind regards,

John_GS
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