06-02-2019 20:37 - edited 06-02-2019 20:59
Hi there,
I have been trying to use the Sky Sports player as a Virgin Media customer since Sunday, but I am continually given an error.
Please see the attachment. My internet is absolutely, definitely fine as this is my set up in work. I had to upgrade the player on Sunday. It worked fine for 20 minutes and then turned off and hasn't come back on since.I have tried the usual of uninstalling, re-installing and restarting.
I have also done some research on Sky' forum but the steps there don't work and it's no analysis of what the problem actually is. It worked fine until the player update. I am not getting anywhere with this I'm afraid and so if anyone has any advice I'd appreciate it.
Thanks,
Dan
on 16-09-2019 18:58
Hi Dean,
I've not had a call, e-mail (my specified and preferred manner of communication) or letter about this and today is day 28. If you could please take a closer look at the complaint status for me, I'd very much appreciate it.
Thanks.
on 16-09-2019 20:42
Thanks for the reply danjt1984,
I have now sent you a private message. so I can take a closer look at your account.
Regards,
Dean C
on 17-09-2019 14:54
Hi Dean.
Thanks for the update. I have replied to your message.
Dan
on 17-09-2019 17:28
Thank you danjt1984,
I will reply to the private message now.
Regards,
Dean C
on 29-09-2019 11:22
Hi forum team,
Unfortunately I have yet to receive any response to my complaint. This is far, far in excess of the 28 days. I was told I'd be receiving a letter last week but that hasn't happened.
Can someone please tell me what's going on?
Thanks,
Dan
on 01-10-2019 18:20
Hi Dan,
Apologies for the delayed response.
Please can you check your private messages as I have just replied to the last one.
Regards,
Dean C
on 01-12-2019 17:58
Any update on this?
I am having the same problem and have tried all of the troubleshooting as well.
on 03-12-2019 16:16
on 03-12-2019 16:22
Hi liamj5,
Thanks for posting and welcome to the community. Sorry to hear you're having issues with the Sky Sports. Can you elaborate on how you are trying to use it please and we can assist further?
Kind regards,
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on 12-01-2020 11:40
Just to update people out there who are still experiencing this 12 months on - I am still waiting for Sky to respond to a question I asked months ago - all someone needs to do is tell me which ports and which URL needs to be whitelisting and I can see if it's something my side. But nobody is willing to give me this information for whatever reason.