06-02-2019 20:37 - edited 06-02-2019 20:59
Hi there,
I have been trying to use the Sky Sports player as a Virgin Media customer since Sunday, but I am continually given an error.
Please see the attachment. My internet is absolutely, definitely fine as this is my set up in work. I had to upgrade the player on Sunday. It worked fine for 20 minutes and then turned off and hasn't come back on since.I have tried the usual of uninstalling, re-installing and restarting.
I have also done some research on Sky' forum but the steps there don't work and it's no analysis of what the problem actually is. It worked fine until the player update. I am not getting anywhere with this I'm afraid and so if anyone has any advice I'd appreciate it.
Thanks,
Dan
on 04-09-2019 17:43
Hi John,
I am hoping to catch the Lancashire vs Essex match tonight, so I'll report back with my findings. It is certainly not working with any kind of reliability which means my issue is still very, very much open and my complaint still stands as I've not been treated well at all. I'll let you know how I go on tonight.
Thanks,
Dan
on 04-09-2019 18:05
Please keep me posted how you get on Dan.
Kind regards,
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on 04-09-2019 19:42
Hi John,
Been trying for the last hour, tried everything I did to eventually sledgehammer my way through it like I did on Sunday. No dice unfortunately. Something has changed, the player definitely takes longer to load and a few times I thought it was going to work but eventually it just displayed the error. Previously it has displayed the error pretty quickly.
Still very much ongoing, sadly.
Thanks,
Dan
on 04-09-2019 20:16
Hi Dan, can you try and delete/reinstall the app?
Kind regards,
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on 04-09-2019 20:18
Hi John,
I've tried that a hundred million times since February and as recently an hour ago - it has no impact I'm afraid. This is a deep seated problem.
Thanks,
Dan
on 04-09-2019 20:24
Can you clear all cache/cookies for me?
Kind regards,
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on 04-09-2019 20:34
Hi John,
I've tried this across multiple browsers. The issue still stands I'm afraid.
Thanks,
Dan
on 04-09-2019 20:56
No worries Dan. I'd speak to the developer of the app then in this case, as there sadly wouldn't be further we can advise.
Kind regards,
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on 04-09-2019 21:07
Hi John,
I thank you for trying to help, but sorry, as I have done earlier in this thread, I reject that resolution and won't accept it. I expect Virgin to stand up for me and the other customers who have reported this issue and liaise with Sky about sorting this out. I am not the only person who has suffered this issue and I will continue to fight for something to be done about it. I don't know who is at fault, I just know it is over 6 months of buck passing and it's not good enough.
I have made a formal complaint about this whole issue and I will await the outcome of that but I will not go away - I am a Virgin customer and I expect Virgin to stand up for me.
Thanks,
Dan
on 04-09-2019 21:09
I am sorry you feel this way Dan, but as it's not our player or app there sadly isn't much further we can advise you from here.
Kind regards,
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