06-02-2019 20:37 - edited 06-02-2019 20:59
Hi there,
I have been trying to use the Sky Sports player as a Virgin Media customer since Sunday, but I am continually given an error.
Please see the attachment. My internet is absolutely, definitely fine as this is my set up in work. I had to upgrade the player on Sunday. It worked fine for 20 minutes and then turned off and hasn't come back on since.I have tried the usual of uninstalling, re-installing and restarting.
I have also done some research on Sky' forum but the steps there don't work and it's no analysis of what the problem actually is. It worked fine until the player update. I am not getting anywhere with this I'm afraid and so if anyone has any advice I'd appreciate it.
Thanks,
Dan
on 25-04-2019 09:47
Hi Whizzer1987,
I'm happy to take a look at this to see if I can fix this issue.
Look out for the purple envelope in the top right hand corner for a PM from me,
David_Bn
on 03-05-2019 14:13
Hi Op,
Did you ever manage to get this sorted out.
I am having the same issue on my work PC too.
The normal virgin media browser/app works but as soon as I go to watch Sky sports, it links to the external sky sports player, and I get the same error message.
on 03-05-2019 15:19
Hi there.
No update on this unfortunately. I asked for it to be escalated to engineering which is ongoing in the background.
Might be worth asking for the same.
on 07-05-2019 13:52
Hi @navafzal,
Can you tell us more information on your setup and what you have tried so far please.
- what PC Operating system you are using
- whether temporarily disabling antivirus/firewall still gives you the error
The information we have the better in case we have to report this to Sky after our own investigation.
Thanks,
Lisa_CC
on 16-05-2019 10:09
I'm having this exact problem as well. It seems like it's affected lots of people for months. It's part of the service I signed up for: why haven't Virgin and Sky got this sorted out between them yet?!
on 19-05-2019 10:43
on 09-06-2019 10:38
Can Virgin provide an update on this please as I am having the exact same problem.
I have tried removing and reinstalling the Sky Sports Player several times but to no avail. I have also tried disabling the Firewall and Anti-Virus but again to no avail.
For information, my laptop is running Windows 8.1.
09-06-2019 10:58 - edited 09-06-2019 10:59
The most recent update I had was some questions from IT, who have asked me these questions before and who don't seem to be able to diagnose the issue. That was last weekend.
09-06-2019 11:00 - edited 09-06-2019 11:02
@danjt1984 wrote:The most recent update I had was some questions from IT, who have asked me these questions before and who don't seem to be able to diagnose the issue. That was last weekend.
Thanks for the update.
on 30-06-2019 10:35
Unfortunately this has ground to a halt now and the private support I have been receiving has also dried up because they have had no updates either- I have had nothing concrete back in the best part of a month. This is obviously an issue affecting multiple people. Could this please be escalated?