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b0xx
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Sky Sports No Go

I have iPad Pro, Virgin Go app works as expected, went through process downloading and setting up Sky Sports app from AppStore but when wanting too watch my sky sports on iPad it is greyed out with padlock with message about my subscription. Read through the topics and installed and uninstalled 3/4 times turned of iPad and restarted installed again. Any help is appreciated 

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arrgee1991
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Message 2 of 10
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Re: Sky Sports No Go

Have you logged in via Virgin UK logo?

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b0xx
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Re: Sky Sports No Go

E5CB8A0D-0E95-466A-98B2-10387DA73980.jpeg

Yes!! And created the required 4 pin code, I thought that was obvious as  I was describing and issue only visible when logged in via virgin icon but maybe I was not clear. Added a pic

 

 

 

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b0xx
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Re: Sky Sports No Go

00FE5857-B5D5-4661-95D8-41D3546BFD7B.jpeg

 

 

 

 

 

 

 

 

 

 

As I have a sky sports subscription on my virgin I really should not be seeing this either

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arrgee1991
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Re: Sky Sports No Go


@b0xx wrote:

00FE5857-B5D5-4661-95D8-41D3546BFD7B.jpeg

 

 

 

 

 

 

 

 

 

 

As I have a sky sports subscription on my virgin I really should not be seeing this either


You shouldn’t. Ring 150 and report a fault.

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Forum Team
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Re: Sky Sports No Go

Hey B0xx, 

Really sorry about this. 

Have you been able to speak to the team and get this sorted since your post?


If not let us know and we can take a closer look from here Smiley Happy 

Emma_C - Forum Team
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b0xx
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Re: Sky Sports No Go

Not had a chance to phone yet due too work.

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Forum Team
Forum Team
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Re: Sky Sports No Go

Hi b0xx,

 

I'm going to take a closer look into this for you.

 

Keep your eyes peeled for the purple envelope in the top right hand corner of your screen for a PM from me

 

David_Bn

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thetoprus
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Re: Sky Sports No Go

I have exactly same problem with ipad, iPhone and iMac.

Rang 150 and was told to re-install sky sports app, did not work, can't register any devices?

Okay to watch sky sports on TV but none of my devices?

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b0xx
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Re: Sky Sports No Go

Mine came good by itself few days later, due to been really busy work related I never had a chance to phone so I left it with mindset that get this busy period over then phone. Can’t really give you help or an answer guess I was lucky.
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