Sky Sports Device limit reached

[Spud75]

Hi I’m a newbie here but I  am trying to watch ‘live tv’ on the sky sports app but it is saying my device limit has been reached. It asks to get in touch with my service provider to reset, can someone please reset my list?

regards

david. 

[japitts]

Have you previously used the same device?

Is it listed on http://manage-virgintvgo.virginmedia.com/skydevices ?

[Spud75]

Hi there, no it’s a new device

[japitts · Accepted solution]

If you click the link in my previous post, are all the device slots taken?

If so, you will need to delete an existing device before being able to add a new one.

[Spud75]

You are a star, thanks. I can now watch the lions match on Saturday. Thank you