on 17-02-2022 20:38
Hi since my resent Virgin Media upgrade, I have noticed that my device list in the Virgin Media app is full also my sky sports is also giving me the error of device limit exceeded please contact your supplier, I have also tried the link but this just times out.
Can someone please reset both list so I can re-register the devices I want please?
Kind regards
Steve.
Answered! Go to Answer
on 17-02-2022 22:23
Hi @Steve_Huddy
That often happens when using the Chrome browser. If you are using Chrome try an incognito window or clear your browsing data.
I find it usually works when using either Firefox or Edge browsers.
on 17-02-2022 21:37
on 17-02-2022 22:00
Thank you I will try again.
on 17-02-2022 22:12
on 17-02-2022 22:23
Hi @Steve_Huddy
That often happens when using the Chrome browser. If you are using Chrome try an incognito window or clear your browsing data.
I find it usually works when using either Firefox or Edge browsers.
on 17-02-2022 22:37
on 03-03-2022 18:23
It lets me watch tv on virgin app but once i go to watch sports its says device limit reached
on 04-03-2022 20:25
Hi Towsey,
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
I'm sorry to hear you are having this error when trying to watch Sky Sports content. Your TV Go and Sky devices are separate so need to be managed as such.
To make a change to your registered Sky devices:
The next time you access the Sky Sports app with a new device it will automatically register for access to streaming.
Let us know how things go and if you need anything else, you know where we are.
Thanks,
on 27-06-2022 12:34
Hello,
I cannot view the link manage-virgintvgo.virginmedia.com in order to manage my sky devices. I've tried Firefox, Chrome and Edge browers.
27-06-2022 12:38 - edited 27-06-2022 12:39
Hi @Hunter1260
You need to ensure that the link starts with http and not https
http://manage-virgintvgo.virginmedia.com/skydevices
EDIT Also try a private/incognito window if the above fails.