on 15-01-2020 13:20
Hi, to watch Sky Sports on my laptop nowadays Sky make you download and install a Desktop Player onto your PC.
After downloading and installing, I can’t get the software to load up. After installing the cursor spins for a few seconds and then just goes dead.
Have tried all sorts: downloading from all the different browsers, re-installing, turning virus software (Windows Defender) off, turning firewalls off. It just won’t load up.
Anyone had any similar problems and got a fix? I need to watch sky sports on my laptop through my account with Virgin.
Running Windows 10 Home.
thanks , HP
Answered! Go to Answer
on 02-08-2021 15:09
Thanks for coming back to us @Harveypotter.
Can you find 'VideoGuard' in any other folders?
Regards,
Steven_L
on 02-08-2021 15:14
I've done a search in all 'AppData' folders, no, 'VideoGuard' returns no hits.
on 02-08-2021 15:21
FYI: because I followed Laurie_C's previous guidance and uninstalled the player. Just rebooted and re-installed. No change, still the same as ever, won't load up 😞
on 02-08-2021 15:27
Thanks for coming back to us @Harveypotter.
Do you have an Android or iphone that you could try that version of the app on, so that we can rule out your account login as a cause?
Regards,
Steven_L
on 02-08-2021 15:56
Hi, works absolutely fine on that log in details on my iPhone. Thank goodness!
on 02-08-2021 15:56
Afraid that doesn't work for me either.
Have tried all the suggestions in this thread and even checked registry with a registry cleaner after the uninstall too.
It works perfectly on iOS device - just not on this laptop.
on 02-08-2021 16:03
Hello alexkantor87
Can I please ask what PC you are using?
Gareth_L
on 02-08-2021 16:21
You didn’t ask me specifically, but given I’m keen to get this resolved finally (!) I’m using a Toshiba DynaBook with windows 10 if it helps you any. Thanks
on 02-08-2021 16:26
Hello its:
Lenovo x1 Carbon
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)
Product ID 00330-80000-00000-AA243
System type 64-bit operating system, x64-based processor
Edition Windows 10 Enterprise
Version 21H1
Installed on 27/05/2021
OS build 19043.1110
Experience Windows Feature Experience Pack 120.2212.3530.0
on 02-08-2021 16:31
Hi Harveypotter
That's great for letting us know
Have you looked at downloading the desktop player App that Sky Have released for Windows 10 and Macs
Gareth_L