So I have both of the 2 devices slots for Sky Cinema/Sports taken up, by 2 Android tablets. I'd lilke to make one change, but both slots are apparently in use by "Android Phone" - there is literally no differentiation between them. Apart from just picking one of them at random and hoping it's the right one... (and if it's not, that's then 2 more changes just to undo the first change).... is there any other way of telling Device A from Device B when both have the same label?
Thanks so much for your post - sorry about any confusion with this.
If they both have the same name, there would be no way to differentiate them I;m afraid. When I added my devices, it allowed me to name them - once you have managed to change them over, change the name when you register so you can pin point them next time,
And therein lies the rub. I know I would never have accepted a device name such as these when registering them, so they have come from somewhere or been renamed to a default by a rogue system bug.
I guess VM seem to be saying "try removing one device and if it's the wrong one you'll have to wait another month". I appreciate it's a Sky app which VM just allow us access to, but something just doesn't seem right about this.