on 12-08-2021 12:14
We have the Full House package (including Sky Sports and Cinema). Is an extra subscription required to watch live Sky Sports events on the go? If not, how do I access them? Via the Sky Go or Virgin apps? Help!
Answered! Go to Answer
on 01-12-2021 23:03
Thank you. I have no idea why that makes a difference but I could now access that page so thank you again.
This is what I saw.
it’s interesting how Virgin says I can register up to 5 devices and sky say 6. I watch a film or part of it as a test on my phone through sky cinema on the virgin go tv app earlier. But when I tried sky sports and it says it needs to exit virgin go tv to go to the sky sports app it won’t let me watch live tv. Are you going to suggest I manually delete all the devices and start again?
02-12-2021 07:36 - edited 02-12-2021 07:40
There used to be a separate Sky Cinema app too but Sky closed that down last year and so Virgin Media were able to add Sky Cinema channels and On Demand into TV Go.
Sky Sports is a still separate app run by Sky so currently has its own devices list. When you select Sky Sports in TV Go it links out to the Sky Sports app and so swaps from using the TV Go device list to the Sky Sports one.
So yes I would recommend deleting all the existing devices listed in the Sky Sports list and trying the Sky Sports app again.
As soon as you try and watch content in the Sky Sports app it should register the device in one of the now free slots.
For whatever reason unlike the TV Go device list there isn't a 'replace a device?' prompt when the list becomes full of existing devices and you start using a new one.
on 02-12-2021 10:36
Finally. Thank you so much!!!!
This should be posted as a new thread with these instructions in it based on the number of posts there are complaining about this issue.
Thanks again. So much more helpful than the Virgin customer service team!
on 02-12-2021 10:57
Beth, any joy investigating my inability to login to Sky Sports ?
on 04-12-2021 15:44
Keep getting:
on 04-12-2021 19:17
on 05-12-2021 12:11
Hi Smithpwm66,
Thank you for supplying the requested details via PM with me. I know that some of the questions asked may seem irrelevant, but we just need as much info as possible so that we can raise the ticket.
A ticket has now been raised for you. As soon as I do receive an update I shall let you know.
Kind regards
Beth
on 05-12-2021 12:47
Thx - I know this been escalated with the IT several times without success but fingers crossed this time.
on 06-12-2021 11:24
I am also having this proble. Cannot log into sky sports website from pc or laptop which were registered. Error message
on 07-12-2021 10:25
Hi @Smithpwm66
We've heard back from IT - it should now be fixed,
Best,
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