on 12-08-2021 12:14
We have the Full House package (including Sky Sports and Cinema). Is an extra subscription required to watch live Sky Sports events on the go? If not, how do I access them? Via the Sky Go or Virgin apps? Help!
Answered! Go to Answer
on 08-10-2021 18:58
There is still an issue, hasn’t worked for over 2 months now!!!!
on 12-10-2021 20:18
sky sports app offered a updated yesterday to help manage virgin subcribers ect ,and guess what, yeah still not working!!!
on 14-10-2021 08:35
Hi marcbrownett,
Thanks for coming back to us here with an update. I can only apologise that the recent app update didn't help.
The team are aware of this and will be looking to raise this again with the relevant teams.
Once we have more information, we'll let you know.
Apologies.
on 14-10-2021 14:04
Really can’t fathom why this is an issue. Surely Sky and Virgin should be working together to fix this. Kind of grudge paying for sky sports when only one option to watch is available seriously considering switching to Sky for everything.
15-10-2021 14:14 - edited 15-10-2021 14:18
Hi jools19797979
Thank you for your post.
We appreciate this must be frustrating and we just wanted to confirm that we have provided your details to the team handling this issue to investigate further.
We will update the thread as soon as we have more information.
Thanks
on 15-10-2021 18:22
a guy called mathew rang me yesterday to try to get it sorted said he would call back today, when i told him about someone else said that to me weds and didnt get back,mathew said i am not like that i want to get this sorted out for you i will ring you today , he sounded genuine, ha guess what not a word ,thanks mathew and thanks virgin ,disgusting !!
on 17-10-2021 08:29
Good Morning @marcbrownett,
Can you please advise me if you have attempted to reset any devices your registered for the Sky Sports subscription on your TV Go account?
If you log into your TV Go account, via a web browser, you will be able to manage the devices that are currently using the Sky Sports application
Kindest regards,
David_Bn
on 17-10-2021 09:28
thank s ben but again no joy ,instored virgin go on my pc its saying no subscription and error code ovp_00005 !
on 17-10-2021 15:34
Is your PC listed on this page? The page doesn't always open using Chrome, but should open if you use Firefox or Edge.
http://manage-virgintvgo.virginmedia.com/skydevices
Also, you can't actually watch Sky Sports via the TV Go app, you need to install the web based Sky Sports player.
Go to skysports.com click on Watch Sky Sports, select the program you want, a new screen opens saying log in to watch.
Then log in using your VM credentials via the Virgin TV UK option as shown in the screenshot below.
A new screen will open showing as per the second screenshot - if you haven't already installed the Desktop Player you will have the option to download it. If you already have the Desktop Player click on continue and the program should open in a new tab (this may behind any current browser screen you have open)
on 17-10-2021 18:21
no good just get error ovp_00005 !