on 08-09-2021 14:10
Hello,
We have seen a number of our Community members have an issue with logging into the Sky Sports app, be it directly, or through Virgin TV Go. Currently, we have been unable to replicate this throughout our teams. Everything is looking OK in the back end.
Please ensure when you are logging in, you are using the Virgin Media tile on the Sky Sports app.
If this is still causing issue, please try re-registering your device via the TV Go settings.
Should you still have an issue after both of these things have been tried, please leave a message on this post and we will raise an individual ticket for you. Please leave discussions about the problem to the other mega-thread here, so we can quickly identify the people affected.
In the thread below, please leave the following information:
on 13-09-2021 20:27
It is the Ryder Cup in 2 weeks and I will need the sky sports app to be working
i missed the Grand Prix yesterday due to no availability.
at some point some compensation is due
could a virgin media employee give us all a valid update with a resolution time
on 14-09-2021 21:53
I also am having the same issues, please can someone pass this through to IT so they can raise a ticket for me.
on 15-09-2021 20:23
Huawei P20
Android 8.1 Oreo
on 16-09-2021 20:40
Thanks for your post @Furtrappershat, the ticket open to ensure that all users are able to access the content
We do hope to have the service resumed for all effected customers as soon as possible and we thank you for your patience
Kindest regards,
David_Bn
on 18-09-2021 17:55
It has been a week since I asked for help and have not had any response from Virgin Media as yet.
surely this cannot be a difficult issue to resolve for all concerned?
on 20-09-2021 08:19
Hi gregs1,
Did you try resetting the login password or re-registering the TV GO settings since your last post?
Cheers,
Corey C
on 23-09-2021 18:06
Yes Corey he did. Still don’t work….
on 25-09-2021 18:03
Just wanted to say I got Virgin 360 TV a few days ago and I couldn't get the Sky Sports app login to work. I read many posts about the problem. However, today I reset my password (actually the same one) and now I can watch Sky Sports on my Nokia phone and also my Samsung Galaxy A tab. So it does work😀
on 25-09-2021 21:24
Hi,
Same problem - can watch virgin tvgo but when attempting to login to sky sports via the VM tile I get told there is a problem with my account.
Came home last night to watch Ryder cup - failed. Tonight, failed.
Please advise !!
Samsung S9 phone and HP PC running windows - both exact same issue, neither requiring updates.
Have reset passwords. Device mgmt all good.
Help please, with this shambolic situation.
on 27-09-2021 08:29
Hi abuelbanat,
Thanks for posting on our community forums. Sorry to hear that you're having ongoing issues trying to access your Sky Sports through our TVGO app.
We can certainly understand the frustration caused, as you have already tried the trouble shooting scenarios and the problem is persisting.
Due to this I will pop you over a private message to take some details from you and get this raised with our IT department.
Please click on the purple envelope to accept the chat.
Kind regards Jodi.