on 08-09-2021 14:10
Hello,
We have seen a number of our Community members have an issue with logging into the Sky Sports app, be it directly, or through Virgin TV Go. Currently, we have been unable to replicate this throughout our teams. Everything is looking OK in the back end.
Please ensure when you are logging in, you are using the Virgin Media tile on the Sky Sports app.
If this is still causing issue, please try re-registering your device via the TV Go settings.
Should you still have an issue after both of these things have been tried, please leave a message on this post and we will raise an individual ticket for you. Please leave discussions about the problem to the other mega-thread here, so we can quickly identify the people affected.
In the thread below, please leave the following information:
on 09-09-2021 11:05
Hello,
Still having problems with SkySports (need relevant subscription).
I login with the VM tile on SkySports App. I have tried re-registering devices also (and uninstalling/reinstalling apps)
Device: PC & iPhone
Software: Windows 10 on PC and iOS 14.7.1 on iPhone
Devices require no updates.
Thanks
on 10-09-2021 11:16
Hi @guffje,
Sorry to hear you are also experiencing the same issue with your Sky Sports App.
I have sent you a private message regarding this in order to raise a ticket for you. Please look out for the purple envelope and provide a response when you can.
Thanks,
on 10-09-2021 17:34
I GAVE THIS INFO TO Kathy_F last Monday.....she never responded 😡😡😡😡. Feel another email to executive team ti get the issue looked into as nothing is happening here!!!!!!
Fault occurs on both of my android devices
Galaxy Tab S5e & Galaxy S20+ 5g both running Android version 11.
Sky Sports App on both devices is the latest version 8.24.1
Problem occurs when accessing through TV Go and by going direct to the sky sports app
No updates are required on both devices
10-09-2021 21:08 - edited 10-09-2021 21:10
Same issue for me via sky app and sky web page. All other virgin apps work fine. This started when my email password mysteriously became invalid about a week ago and which had to be reset.
using an iPhone X and sky sports app removed and reinstalled. Latest iOS just installed no updates required.
please resolve this for me
thanks
on 11-09-2021 12:43
Kathy_F has done nothing but waste everyone’s time. She asks people the same generic question. What device? Is it Updated? Etc and when people have replied with answers she’s done nothing and hasn’t followed up anything!
on 12-09-2021 12:59
The issue is being looked into at the moment under ticket reference F009222244 with the information that has been provided to us and the team are working on a resolution for this.
We hope to have this resolved very soon for all the affected customers.
Regards,
Steven_L
12-09-2021 14:00 - edited 12-09-2021 14:02
Is that a joke Steven? That is the same reference Kath_F failed to follow up over a month ago lol
on 12-09-2021 14:16
Just to add a further update to this, we are currently liaising with external parties to have the issues investigated and resolved. We will post an update as soon as we have anything further.
Regards
Steven_L
13-09-2021 12:28 - edited 13-09-2021 12:29
Hi
Also still having the same issues
iPad Pro 14.7.1
IPhone 7 Plus 14.7.1
Please can you advise when this will be resolved
Many thanks