Sky Sports App via Virgin TV Go

[mhk]

We have the Full House package (including Sky Sports and Cinema). Is an extra subscription required to watch live Sky Sports events on the go? If not, how do I access them? Via the Sky Go or Virgin apps? Help!

[LisaT11]

Hi Paul

Emails are ok, it's only the Sky Sports app I have problems with. Can you give me an update on that?

Thanks for your help

Lisa

[ASR_VM]

I keep getting the following message every time I try to log in to the Sky Sports App via My Virgin Media: OOPS There is a problem with your login. We can't check your account details right now. Please try again later.

Can anyone help with this??

[F1nut4]

Paul

Firstly, why have you published my account number on a public forum? 😡😡😡😡

Secondly...if you  had read my initial comment properly you would have realised the mailbox is fine now!!

"I have had the same issue for over a week now 😡. Firstly my ntlworld email mailbox was unavailable 2 weeks ago which virgin eventually fixed (admitted issues their end). Before the issue with the mailbox, I was able to log into Sky Sports App, but since the issue with the mailbox I can't log in and get the message

 I reported the issue via "chat" 7 days ago and was promised the issue would be escalated to the IT Team with me receiving text updates.....NO TEXTS/UPDATES have been received 😡.

I have no issues logging into "my virgin media" and the tv go app so why is there an issue with the Sky Sports App????

I tried changing my password but that makes no difference!

I pay a small fortune to Virgin Media for my Ultimate Oomph package and this issue with the Sky Sports App is one of many issues I've had over the last 6 months!

Come on Virgin......do what you promise and give the customer ALL the facilities they pay for!!

Not impressed."

[japitts]

You are using the "login using Virgin Media UK" link aren't you?

[LisaT11]

This is obviously a problem between Sky and Virgin and not our actual accounts. Are there enough licences for users? Seems strange that it works for some and not others. I don't understand why this problem is taking so long to fix.

[Alex_RM]

Hi F1nut4,

I'm very sorry for this, the post has now been amended.

The IT ticket is still in progress for you, we'll update you when there is any change.

Alex_Rm

[Ayisha_B]

Hello @FootyFanatic,

Just checking in- is everything sorted for you now as I understand you were in PM with my colleague Tom and you advised all was working fine?

Thanks

[FootyFanatic]

Kath_F got a question. Why do you ask people these questions and when they answer you don't do nothing?

[F1nut4]

Alex_RN

Really? It's already been 10 days since I raised this initial complaint!!! 

Why is it takibg so long to rectifu?

Not good enough!

[FootyFanatic]

Kath, you've asked these questions several times over now with multiple users. Has there been any follow up?