on 12-08-2021 12:14
We have the Full House package (including Sky Sports and Cinema). Is an extra subscription required to watch live Sky Sports events on the go? If not, how do I access them? Via the Sky Go or Virgin apps? Help!
Answered! Go to Answer
on 28-08-2021 18:03
on 28-08-2021 18:44
Any update on this? I'm having the same problem
on 28-08-2021 20:30
I have this same issue and would like know when it's being fixed?
Thank you
on 28-08-2021 20:35
Hi there yes it's the same when logging into the website.
I've tried changing my password however there seems to be an issue in Virgins end, it says 'Password changed a confirmation email has been sent to' but I don't receive any email and when I sign out and back into my virgin account its still the same old password that let's me log in.
on 29-08-2021 09:01
When trying to log in on my phone to the sky sports app I get this message I log in fine on my laptop but not app.
spoke to the guys on Twitter and had no luck trying their fixes any help is appreciated.
on 29-08-2021 13:13
I can’t watch sky sports on the app, all I get is:-
ooops
there is a problem with your login
we can’t check your account details right now please try again later.
I have checked and rechecked my login and it is correct
on 29-08-2021 13:21
You are using the "login using VM UK" logo aren't you? Not the one for Sky TV customers.
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on 29-08-2021 15:38
Hi GenericUser512.
The oicture you posted is showing TVGO.
Have you downloaded the Sky Sports app?
You need to access Sky Sports via the Sky app.
.
on 29-08-2021 15:46
That is a screenshot from the sky app not tvgo.
Chris
on 30-08-2021 08:26
Hi LisaT11,
Thanks for using the forums to get this issue with your TV services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
Can I ask a few questions so I can understand the whole situation please -
That should for the time being, please let me know 🙂
Thanks,
Megan_L