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Sky Sports App via Virgin TV Go

mhk
Tuning in

We have the Full House package (including Sky Sports and Cinema). Is an extra subscription required to watch live Sky Sports events on the go? If not, how do I access them? Via the Sky Go or Virgin apps? Help!

332 REPLIES 332

Any update on this? I'm having the same problem

I have this same issue and would like know when it's being fixed?

Thank you

Hi there yes it's the same when logging into the website.

I've tried changing my password however there seems to be an issue in Virgins end, it says 'Password changed a confirmation email has been sent to' but I don't receive any email and when I sign out and back into my virgin account its still the same old password that let's me log in. 

GenericUser512
Joining in

BE8BEA56-5B56-49D4-8A18-A07A5917E19C.png

When trying to log in on my phone to the sky sports app I get this message I log in fine on my laptop but not app. 

spoke to the guys on Twitter and had no luck trying their fixes any help is appreciated. 

daveharris69
Joining in

I can’t watch sky sports on the app,  all I get is:-

 

ooops

there is a problem with your login

 

we can’t check your account details right now please try again later.

 

I have checked and rechecked my login and it is correct

japitts
Very Insightful Person
Very Insightful Person

You are using the "login using VM UK" logo aren't you? Not the one for Sky TV customers.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

newapollo
Very Insightful Person
Very Insightful Person

 Hi GenericUser512.

The oicture you posted is showing TVGO.

Have you downloaded the Sky Sports app?

You need to access Sky Sports via the Sky app.

Sky Sports loginSky Sports login.

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
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That is a screenshot from the sky app not tvgo. 

Chris 

Hi LisaT11,

Thanks for using the forums to get this issue with your TV services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

Can I ask a few questions so I can understand the whole situation please - 

  • What App are you using to try to login to this?
  • Are you able to log in to your Online Account with no issues?
  • If you're trying to watch it through the TV GO app, is it allowing you to login and watch other programs, just not Sky Sports?

That should for the time being, please let me know 🙂

Thanks,

Megan_L