I'm using a Samsung S7. I don't use any firewalls or vpn in uk - just my virgin media broadband.
Thank you for your response. Can I confirm:
I wasn't using a VPN. Tried on wifi and 4g. Tried with location services on and off. Tried to watch on multiple occasions over 4 or 5 days and try most of the channels on each occasion. I got the same error message every time.
When you tried the 4G connection was this with Virgin Mobile or another provider. Just checking as VPN may not always work on the App.
Is everything working okay now?
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The 4g was provided via a French mobile operator Bouygues Telecom. The app is working in the UK but I want to be confident it works next time. What do I need to do?
Also, I'd like to know why I was told previously that the app was not available in France. I raised a complaint last week but have heard nothing from Virgin.
I am not sure why you were advised about the app and France Obicus
Full details can be found here
Do you have the complaint reference number at all
I've just checked my email and can't see any reference numbers. Checking my browser history, it just says 'your complaint has been received' but doesn't give a number.
Sorry to hear that you've not been given reference for this complaint.
Would you be able to answer a few security questions via a private message(which I will send over in a moment) and I can look into this further and give you an update on your complaint.