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Obicus
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Message 11 of 18
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Re: Sky Sports App in EU

Hi

I'm using a Samsung S7. I don't use any firewalls or vpn in uk - just my virgin media broadband.

Thanks 

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Message 12 of 18
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Re: Sky Sports App in EU

Hi Obicus,

 

Thank you for your response. Can I confirm:

  • Have you been using VPN in France? 
  • Did you have location services on at the time? 
  • What was you trying to watch at the time of the error?
  • Was it happening on multiple days and programs/channels?

Many thanks,

 

Louis

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Obicus
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Message 13 of 18
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Re: Sky Sports App in EU

Hi

I wasn't using a VPN. Tried on wifi and 4g. Tried with location services on and off. Tried to watch on multiple occasions over 4 or 5 days and try most of the channels on each occasion. I got the same error message every time.

Thanks

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Message 14 of 18
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Re: Sky Sports App in EU

Hi Obicus

 

When you tried the 4G connection was this with Virgin Mobile or another provider. Just checking as VPN may not always work on the App. 

 

Is everything working okay now? 

 

Gareth_L

 

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Obicus
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Message 15 of 18
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Re: Sky Sports App in EU

Hi

The 4g was provided via a French mobile operator Bouygues Telecom. The app is working in the UK but I want to be confident it works next time. What do I need to do?

Also, I'd like to know why I was told previously that the app was not available in France. I raised a complaint last week but have heard nothing from Virgin. Smiley Sad

Thanks

 

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Message 16 of 18
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Re: Sky Sports App in EU

I am not sure why you were advised about the app and France Obicus

Full details can be found here

Do you have the complaint reference number at all 

Gareth_L

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Obicus
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Message 17 of 18
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Re: Sky Sports App in EU

Hi

I've just checked my email and can't see any reference numbers. Checking my browser history, it just says 'your complaint has been received' but doesn't give a number.

Thanks

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Message 18 of 18
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Re: Sky Sports App in EU

Sorry to hear that you've not been given reference for this complaint.

 

Would you be able to answer a few security questions via a private message(which I will send over in a moment) and I can look into this further and give you an update on your complaint.

 

Thanks

Steven_L

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