on 20-07-2021 12:06
I cannot get the Sky Sports app to work. I have installed and reinstalled several times but I
on 20-07-2021 12:58
Hi RianLal,
As per the onscreen message in your photo, do you have a current subscription to Sky Sports?
You need to use the Sky Sports app to watch on ios or android. Sign in as per the picture below.
Please note although you can register more than one device, you can only watch one stream at a time.
If you are using a desktop or laptop then you need to go to skysport.com and select Log In
When you select a show to watch you’ll be prompted to download and install the Sky Sports Player. Once installed, your content will start playing, and your device will be automatically registered.
on 20-07-2021 14:24
Thanks for your answer Dave.
Yes I do have a Sky Sports subscription, and had done all the below before I got the onscreen message.
on 21-07-2021 19:08
Hi RianLal,
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
I'm sorry to hear that you are getting this error message. I think the best thing to do will be to reset things for you and go from there but in order to do that I will need to pass data protection with you.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks,
on 21-07-2021 19:42
Hi RianLal,
Thanks for coming back to me on this via private message.
I have reset the devices for you now. Please clear the cache and cookies on your browser and restart it.
You should then be able to log in and add the device again for you to watch the Sky Sports content.
Please keep us posted on how you get on.
Thanks,
on 22-07-2021 08:27
Hello Kath,
Thanks for this. Unfortunately, this still does not work.
KR
on 22-07-2021 08:43
Hi KR,
Thanks for coming back to me on this and apologies to hear that things still aren't working.
Are you able to navigate to see which devices you have registered? You may need to manually remove the device yourself. To do this sign in to TV Go. > Once signed in go to Settings > Device Management > Manage My Sky Devices. This should help to remove the registration.
Another thing to try is changing your log in password. To do this sign in to My VM. > Once signed in go to My Profile > Change password. Once this is done, try accessing Sky Sports again.
Come back and let me know how you get on.
Thanks,
on 22-07-2021 09:53
Hi Kath,
I have no devices in manage my sky devices.
I have changed my password also, and this still does not work
KR
on 22-07-2021 10:37
Thanks again for sticking with me on this.
As there are no devices registered now, it should give you a clean slate for your device to be added.
Are you able to use TV Go successfully or are you having the same issue?
Thanks,
on 22-07-2021 10:39
Hi Kath,
TV go works fine. I have used TV Go on two different devices and all works except for Sky Sports