on 12-08-2021 12:14
We have the Full House package (including Sky Sports and Cinema). Is an extra subscription required to watch live Sky Sports events on the go? If not, how do I access them? Via the Sky Go or Virgin apps? Help!
Answered! Go to Answer
on 10-08-2020 13:23
Sorry for the ongoing problem with this r666mor. We may need to raise this with our IT team for further investigation. I'll send a PM so we can confirm the necessary details and hope to hear back from you soon.
Tom
on 04-10-2020 11:22
Hi, I've recently upgraded to the Sky Sports collection with VM. Unfortunately, I cannot access Sky Sports through their app because I keep getting this error message:
"There is a problem with your login. We can't check your account details right now. Please try again later."
I have an iPad Pro and iPhone XS - both with the most up-to-date OS. I have downloaded and redownloaded the apps, changed my VM login details and password etc. Nothing works, the error persists.
Can you/anyone help?
on 12-10-2020 12:34
Hi Andrednaylor,
thanks for your post 🙂
I am sorry to hear this are you able to watch from a laptop/desktop?
Thanks,
Zoie
on 12-10-2020 12:36
Hi Zoe
No, I am neither able to watch on a laptop/deskop not the app.
What's the solution?
Kind regards
Drew
on 12-10-2020 14:05
#
Hi andrewdnaylor,
Are you making sure that you sign in by clicking the correct icon? Also make sure you are using Virgin Account email address and password.
on 12-10-2020 14:23
Hi Dave
Yes, I'm clicking the correct icon and using the correct VM login details, I've triple checked that...but yet, I still this this error message:
Any help is gratefully received.
Kind regards
Drew
on 13-10-2020 13:19
Hi Andrewdnaylor,
I have logged in fine using chrome, what browser are you using? please let me know if this still an issue on a different browser.
Thanks,
Zoie
on 13-10-2020 13:42
Hi Zoie
It’s an issue on all my browsers, computers and the apps on both my iPhone and iPad. It’s a universal problem.
Many thanks
Drew
on 13-10-2020 13:47
Thanks for popping back, Sounds like we may need to raise an I.T ticket for you, I will pop you a private message asking for some details, keep your eye out for the purple envelope 🙂
Thanks,
Zoie
on 28-11-2020 22:36
The Sky Sports app wont let me log in via virgin media uk. When I type in my details it just says:
"Oops
There is a problem with your login.
We can't check your account details right now. Please try again later."
and has been saying that for the last month.