Continual error when loading Sky Sports Player. Unistalled and reinstalled the app and makes no difference. App attempts to load for ages, then sometimes freezes or returns the above code. Any ideas please?
I am using windows 10, and have tried it on both IE and Microsoft Edge.
I have uninstalled both the sky player and cisco videoguard apps, then reinstalled several times, but this error code returns every time now.
Prior to this, I have been using the sky app for over a year, with the only issue being a common one, that is the sound can be slightly out of sync with picture.
This error code did not appear for any known reason, as I had been using the recent version of this sky app for weeks previous without an issue. The only possible change I could think of, is maybe any automatic windows update has had an effect?
I have since found online a few others complaining of this fault code, but have not seen any solution to the problem.
I have just tried it again and still receiving the exact same fault code.
I have tried two different browsers (IE and Microsoft Edge) and both deliver the same fault. I have always been unable to use it on my iphone as it states two many devices in use, which is not the case, as these are the only two I have tried and gave authority to.
Regarding the fault code on my pc, I am convinced it is nothing to do with my pc, or browsers used, as it worked for ages then just stopped working. In addition many other users (on various forums) have also listed this particular fault code. It would be interesting to learn what the official answer from Sky is regarding the particular code.They won't help a VM user, but surely VM staff could approach Sky as I am not the only one to have the problem. I have been unable to find an answer to this anywhere. Surely someone somewhere must know what it means?
I look forward to any information/solution you can obtain.
I believe this current error code seems to have been happening since early January, therefore it would be handy to know when Sky are likely to supply an update?
In addition, to my knowledge there is no way to follow the progress of this fault as it never seems to be recorded under the VM service status faults. It would be really handy if VM would show it as a service fault.
I'm really sorry for the trouble, I know how frustrating this can be.
At this moment we don't know when Sky will be updating the app but we'll let the Community know as soon as this changes. Also, as this is a Sky service fault we won't be able to add it to our Service Status.
All the best
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