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Sky Cinema Not Working on TV Go App

Stevo131989
Joining in

on ‎15-07-2022 19:09

Since my two boxes got updated from TiVo to TV360 last week, my TV Go App no longer lets me watch Sky Cinema On Demand anymore. When you select a movie to watch, it only lets you stream to a TV box.

Does anyone know how to resolve?

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2 REPLIES 2

Vikki_M
Forum Team
Forum Team

on ‎17-07-2022 08:55

Hi @Stevo131989

 

Thank you for your post and welcome to our community.

 

I am sorry to hear about the issues you are having with TV Go.

 

You will need to update/register the new devices please if you have received some new equipment.

 

It sounds as though its trying to connect the old boxes which is why this isn't working as it should for you.

 

Please let us know how you get on.

Vikki - Forum Team


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newapollo
Very Insightful Person
Very Insightful Person

on ‎17-07-2022 13:03

Hi @Stevo131989 

Either uninstall and reinstall the TV Go app, or clear the app storage/cache and log in again.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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