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AndyCrook1
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Message 31 of 36
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Re: Sky Cinema App not working

Totally agree with everyone's posts. As I stated in my original post I never had a problem watching sky Cinema on my Huawei M5 when I was with Sky but as soon as I came to Virgin all of a sudden it's a compatibility problem!! This isn't great as loads of us watch TV etc on our tablets/phones etc. Also agree that Virgin should be trying to get a fix whether through themselves or Sky.

Andrew

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Forum Team
Forum Team
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Message 32 of 36
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Re: Sky Cinema App not working

Hi all,


I have not personally raised any IT tickets for this issue. However, I cannot speak for any other colleagues and would have no way of searching this. Regardless of whether any tickets have been logged, we would not be able to share this personal information on a public forum, unless generic details applied to all.

 

I appreciate that you may not have previously had difficulty, neither did any of our other customers. However, Sky have updated their apps and this is where the issue has arisen. The information I have been provided is the same as that found on Sky's own forums, so is the same response they are providing to their direct customers. You're welcome to post there as well if you'd like further assistance from Sky employees.

 

If there is anyone reading this thread who would like to have an IT ticket raised, you're more than welcome to message me. However, please bear in mind that we cannot guarantee that this would trigger Sky to resolve the issue, as previously advised.

 

Thanks,

Rachael

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Filben
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Message 33 of 36
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Re: Sky Cinema App not working

Hi Rachel, 

I have no idea how to message you direct, but please do raise an IT request with Sky. They will do nothing if they don't know how many people this is affecting.

Given that we are customers of Virgin and not sky, I would not expect them to respond unless the ticket comes from yourselves.

If you need personal details (account etc) please let me know how to send these direct.

I would suggest that we do this for each and everyone with the same issue,so sky are aware just how many are affected.

Thanks

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Message 34 of 36
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Re: Sky Cinema App not working

Hello Filben

 

I am going to pop you a private message with regards to this, Please check your inbox 🙂

 

Thanks Joe_F

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TobyTyler77
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Message 35 of 36
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Re: Sky Cinema App not working

And still the Sky Cinema app being uncompatable with Huawei devices persists, definitely feels like nobody at Virgin is interested, this problem has been going on for over a year. 

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nmcculloch
On our wavelength
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Message 36 of 36
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Re: Sky Cinema App not working

Its never going to be fixed. Looking at the ratings/reviews against the Sky Cinema app in Play Store, Sky is just not interested.  Rated at 1.9 out of 5 says it all.

 

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