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AndyCrook1
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Sky Cinema App not working

Hi, I'm trying to watch the sky Cinema app on my Huawei M5 tablet through android with latest os. Unfortunately everytime I try to watch a film it just says "Cannot connect to Sky Cinema This application does not support screen sharing when streaming" . This happens whether I am trying to watch live, on demand or when download. I have reinstalled and restarted both app and tablet a couple of times but still nothing. This is very frustrating as I regularly watch tv/films through my tablet and have just swopped over from sky which had no issues. Please can anyone help ? 

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Re: Sky Cinema App not working

Hi AndyCrook1, 

 

Welcome to the Community and thank you for getting in touch. 

 

Are you still experiencing this issue when using the App? Have you been able to use the service in the past?

 

Thanks 

 

 

 

 

 

 

Nat
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AndyCrook1
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Re: Sky Cinema App not working

Hi Nat, 

I've just changed from Sky to Virgin so I was using everything through Sky Go, everything worked fine using that. Now on Virgin this is the first time that I have used the Sky Cinema app separately but unfortunately as others have said it won't download or stream on my Huawei M5 tablet or my Moto G6 phone which are using android 9 & 8. It seems to work on my wife's older Hudl which runs on android 5.1 but but nothing later which to me isn't great. Also when you try to watch it on Virgin TV Go it takes you to the cinema app and as before doesn't work  

 

Andrew 

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Re: Sky Cinema App not working

Thank you AndyCrook1

 

Are you able to share any screenshots of the problems you are experiencing so that I can get this looked in to further?

 

Thanks 

 

 

Nat
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AndyCrook1
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Re: Sky Cinema App not working

Hi Nat,

Sorry pressed green tick by mistake. The Sky cinema app won't allow screen shots. I'm struggling to add an attachment as your web page only allows very small compressed pics and even when I use a compression app it states invalid format! I will keep trying.

Andrew.

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AndyCrook1
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Re: Sky Cinema App not working

1555345910965.jpg

Hi Nat,

This is my Huawei M5 screen when trying to watch via Wi-fi.

Andrew

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AndyCrook1
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Re: Sky Cinema App not working

1555345227482.jpg

Sometimes this happens also, just keeps spinning loading.

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Re: Sky Cinema App not working

Hi AndyCrook1, 

 

Thank you. 

 

This looks like an issue that we are aware of and working hard to fix as soon as possible. 

 

Thank you for your time and patience. 

 

 

Nat
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Emmajaynecross
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Re: Sky Cinema App not working

Hi there. 

I'm having the same issue and wondered if a fix had been found?

Thanks

 

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Re: Sky Cinema App not working

Hi Emmajaynecross, 

Welcome to our community forum page, it's great to have you on board. 

I'm sorry that the Sky Cinema app isn't working for you. 

Please can you confirm which device you're using and the software it is running on? 

 

Thanks, 

Dean C