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Sinead1323
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Signing into tv control

Hi

for some reason it says I can’t sign into my virgin tv control app I can sign into everything else except that app

please help

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Message 2 of 15
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Re: Signing into tv control

Hey Sinead1321, 

Thanks for your post and welcome to our community. 

Sorry to hear that you're having an issue with the TV Control app, this ins't what we like to hear. 

What happens when you try to sign in? 

Do you get an error message? 

Have you tired to use the forgotten password or email address option?

Let us know. 

Emma_C - Forum Team
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Re: Signing into tv control

Hello

it says no valid tv account can be found 

yeah I have tried those and no luck just says the same every time 

many thanks 

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Re: Signing into tv control

Thanks for coming back to me. 

Are you logging in with your Virgin Media online account details? 

 

Emma_C - Forum Team
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Sinead1323
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Re: Signing into tv control

Yeah I am did I need to be logging in with different ones?

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Re: Signing into tv control

Hi Sinead1323

Can you please try logging in again with your online account details 

Gareth_L

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Re: Signing into tv control

 

E9915F8A-9C0F-49C1-A5B2-16B0C8E6A8EC.jpeg

That’s what is come up with

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Sinead1323
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Message 8 of 15
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Re: Signing into tv control

It still come up with no valid virgin tv control account 

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Re: Signing into tv control

Hi Sinead123

 

My apologies for the delayed reply. Have you managed to get this sorted since posting? If not, please let me know and we can assist further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 10 of 15
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Re: Signing into tv control

Nope still says the same driving me nuts 

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