SYFY audio sync issues

[c-note]

The audio and visual are out of sync on the SYFY channel. It pretty much makes it unwatchable as the difference is too noticeable.

This has happened before with other channels and it is usually corrected in reasonable time.

Thank you

[japitts]

Agreed - replicated.

I've flagged this thread to forum staff for passing on.

[Tom_F]

Hi @c-note, sorry you've encountered this issue, but thanks for posting and bringing it to our attention

Thanks for flagging it as well @japitts - we've raised it with the relevant teams who will get it sorted out asap. 

Tom 

[c-note]

Hi,

Any indication when this might be rectified? It's still an issue for me.

Thank you

[Molly_G]

Hey @c-note,

Thanks for dropping by - sorry to hear you're experiencing this issue. The issue highlighted last week was resolved within 24 hours - can you confirm whether this is still ongoing for you now following your post yesterday?

Thanks,

[c-note]

Hi,

I've just checked this moment and its still out of sync for me.

Thank you

[John_GS]

Hi c-note

Thanks for coming back to us. It's something we're aware of and working hard to resolve asap

Kind regards,

[jphillipsBS]

hi. Just to report that it's still happening. for me this has been ongoing for well over a month intermittently. it's the same on laptop and iOS devices. 

[magie-mai]

I have been having the same problem for weeks too. 🙁

[Sofia_B]

Hi @magie-mai. 

Thanks for your post 🙂 

I'm sorry to hear this issue is also affecting your service, I appreciate this is frustrating and we apologise for any inconvenience caused. 

I've just checked in on this for you, I can see the issue has been raised with the relevant team and the estimated fix time currently stands at 8/10/21 at 12pm. 

Thanks,