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Replacing devices on TV Go app

CramB
On our wavelength

I am at a loss as to how to replace a device, what on earth do I put in this box?E1BF2AC6-DBDD-44B2-AB5A-42FA863F4597.png

 then I get this message 

13323CEA-39E1-4CB7-8AD4-1894F1F330C6.png

2 ACCEPTED SOLUTIONS

Accepted Solutions

Ernie_C
Very Insightful Person
Very Insightful Person

The box is where you put the name of the device which is replacing the one you have chosen to have replaced.

It’s the device you are currently running the app on, I would think.

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Ernie_C
Very Insightful Person
Very Insightful Person

They’ll just stay there until replaced.

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9 REPLIES 9

Ernie_C
Very Insightful Person
Very Insightful Person

The box is where you put the name of the device which is replacing the one you have chosen to have replaced.

It’s the device you are currently running the app on, I would think.

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CramB
On our wavelength

Thanks Ernie.

Can I delete them or do the just sit there till replaced?

Ernie_C
Very Insightful Person
Very Insightful Person

They’ll just stay there until replaced.

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CramB
On our wavelength

Thanks again.

Anonymous
Not applicable

My old phone is listed twice and its stopping me logging onto sky sports app 

Why can't you just delete the unnecessary and unused devices? 

BenMcr
Very Insightful Person
Very Insightful Person

For Sky Sports devices you can go here using a private browsing session to remove old devices

http://manage-virgintvgo.virginmedia.com/skydevices

**********************************
I work for Virgin Media - but all opinions posted here are my own

Hey @Anonymous,

Welcome back to the community and thanks for taking the time to post here on the forums.
Have you been able to get this done using the method that @BenMcr advised?

If not, please let me know and we can get this looked into further for you.

Regards,

Steven_L

Anonymous
Not applicable

Yes thanks 

 

All sorted 

 

Cheers 

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

That's great Daveg771, thank you for letting us know.

 

Please get in touch if we can assist in the future. 

 

Thanks 

 

 

Nat