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Replace a device in virgin go app

Aliconcepcion
Joining in

on ‎06-08-2022 12:48

Hi, I keep getting an error when trying to replace a device on the virgin tv go app. Can anybody help? 

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎06-08-2022 17:33

Hi @Aliconcepcion 

What error message are you seeing?

You should be able to sign in on a new device and be asked which device you want to replace.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Martin_N
Forum Team
Forum Team

on ‎08-08-2022 08:50

Hi Aliconcepcion,

Thank you for your post and welcome to the community. 

We're sorry to hear about the issue you're having registered a new device. 

If you can answer the questions from newapollo it would help us to advise further on this matter. 

^Martin

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