Removing devices from Virgin TV Go

[Sampne88]

I am trying to remove devices from the Virgin TV Go app so that I can watch the Sky Sports app on a new device, but I can't seem to do it via the app. It only let's me replace devices, not remove them, and whenever I try and replace them it says try again in a few minutes, so that doesn't work either. I would like to remove everything and start again. Can this be done?

[Steven_L]

Hey @Sampne88,

Welcome back to the community and thanks for taking the time to post your issue on the forums.

I'm sorry to hear of your issues with the TV GO app and Sky sports devices, are you still having this issue at the moment?

If so, we can reset your devices from here but would need to send a private message to pass account security.

Please let us know if you need any further assistance.

Regards,

Steven_L
 

[Sampne88]

Hi, yes I am still having this issue, please can you send a private message and I will respond to pass security

Thanks

Sam

[Steven_L]

Thanks for coming back to me @Sampne88 and I'm sorry that you're still having this issue with TV GO.

I will send a private message over in a moment, please look out for this and we can get started.

Regards,

Steven_L

[Steven_L]

Thanks for confirming your details via private message @Sampne88.

I have now reset your TV go services, so you will now be able to add your devices once again. Please let me know if you have any further issues with this.

Regards,

Steven_L

[Sampne88]

Hi, this has worked to remove my devices, but now when I try and access the sky sports app from a phone or tablet I get still get a message from the sky sports app saying "device limit reached, please contact your service provider to manage your devices". I've tried accessing sky sports directly through the app, through virgin TV Go (which then opens the app). I've tried forcing the app to stop, clearing cache and data, uninstalling both apps and installing again.

Can you please help?

[newapollo · Accepted solution]

Hi @Sampne88 

You should be able to manage your Sky Devices by logging into http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

[Sampne88]

That's perfect, worked a treat. Thanks!

[newapollo]

Thanks for the update @Sampne88 

Pleased to see you've now got access to the Sky Sports too.

Stay safe and take care.

[Steven_L]

Thanks for coming back to us @Sampne88, I'm glad that the advice from the community members has helped you to get your issues resolved.

Regards,

Steven_L