Remove/deregister devices on TV GO app

[Sharpeyes]

Hi. 

I have just registered my new phone on the app and it now shows that I have all 5 devices registered. One of these is an old work ipad which has been returned to work and the other is a previous ipad which we no longer have.

When I try to 'replace' as there isn't a remove option it says 'can't sign in to this device at present, try again later' I can't sign in on either of these ipads as I don't have them anymore. How can these devices be deleted so that I can free up room for my daughter to register her device please? 

[Graham_A]

Clearly you would not want to replace the current device.  Replace one of the others.

[arrgee1991]

How can I tell in this situation?  This is from the closed windows 10 app, but it does not allow me to discriminate between the working google chrome and the non-working google chrome.

[arrgee1991]

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@Graham_A wrote:

Clearly you would not want to replace the current device.  Replace one of the others.

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Under what circumstances would anyone replace another device with the ”current device" if it is showing?

[Graham_A]

No idea, that would seem an odd choice.

[arrgee1991]

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@Graham_A wrote:

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@arrgee1991 wrote:

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@BenMcr wrote:
If you have all slots filled and have an available change, when you sign into the app on your new device and try to watch anything you should get a prompt to replace an existing device with the new one.

That's the reason there isn't an explicit delete option.

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All well and good, but when all 5 devices are named Google Chrome, it is practically useless as you have no idea what you are replacing.

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The big clue is that one says 'current device' next to it in the device management page.

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Odd you suggested it.

[Graham_A]

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@arrgee1991 wrote:

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@Graham_A wrote:

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@arrgee1991 wrote:

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@BenMcr wrote:
If you have all slots filled and have an available change, when you sign into the app on your new device and try to watch anything you should get a prompt to replace an existing device with the new one.

That's the reason there isn't an explicit delete option.

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All well and good, but when all 5 devices are named Google Chrome, it is practically useless as you have no idea what you are replacing.

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The big clue is that one says 'current device' next to it in the device management page.

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Odd you suggested it.

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I didn't - you must have misunderstood my post.  Don't chose to replace the device shown as current chose one of the others.

[arrgee1991]

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@Graham_A wrote:

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@arrgee1991 wrote:

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@Graham_A wrote:

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@arrgee1991 wrote:

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@BenMcr wrote:
If you have all slots filled and have an available change, when you sign into the app on your new device and try to watch anything you should get a prompt to replace an existing device with the new one.

That's the reason there isn't an explicit delete option.

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All well and good, but when all 5 devices are named Google Chrome, it is practically useless as you have no idea what you are replacing.

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The big clue is that one says 'current device' next to it in the device management page.

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Odd you suggested it.

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I didn't - you must have misunderstood my post.  Don't chose to replace the device shown as current chose one of the others.

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No misunderstanding from me. When you are replacing an existing device the one you are using is not a "current device". It is unassigned.  So if faced with 5 devices all named Google Chrome, you have no idea which one you are replacing.

[John_GS]

Hi andyward83

Thanks for posting and welcome to the community. 

What error message are you getting when attempting to remove the devices?

Kind regards,

[andyward83]

Hi John,

The message I get when I click replace on an old device says “Sorry we can’t register your device at the moment. Please try again in a few minutes”. 

There’s two iPads listed in my devices which I want to remove/delete from the list in device management but I can’t see to be able to do this. Can you help?

[John_GS]

Thanks for coming back to me

I'll PM you now

Kind regards,