Remove/deregister devices on TV GO app

[Sharpeyes]

Hi. 

I have just registered my new phone on the app and it now shows that I have all 5 devices registered. One of these is an old work ipad which has been returned to work and the other is a previous ipad which we no longer have.

When I try to 'replace' as there isn't a remove option it says 'can't sign in to this device at present, try again later' I can't sign in on either of these ipads as I don't have them anymore. How can these devices be deleted so that I can free up room for my daughter to register her device please? 

[andyward83]

Thanks John. I thought i replied straight away earlier but my message didn’t appear!

Andy

[John_GS]

Hi. Andy.

Thanks for joining me on PM. TV Go Devices have been reset

Kind regards,

[Davepick]

I have the same issue, although I have not managed to view a program for weeks it says I have all 5 devices in use. Several of them appear to be the same PC which appeared when I last tried to log on! I think my phone has been updated since I last used TV-Go so that doesn't work either, presumably because it now appears as a different device?

You can no doubt see that I haven't used TV-Go for ages, could you clear my devices so I can try again?

Thanks

Dave

[John_GS]

Hi Davepick

Thanks for posting and welcome to the community. I'll be happy to do so via PM

Kind regards,

[andyward83]

Thank you for clearing my devices.

[Davepick]

Thanks to John for sorting that out!

Dave

[John_GS]

You're welcome mate 🙂 enjoy rest of your weekend

[Gooner11]

I’m having the same problem, got 5 devices registered but need to remove 3 of them. When I go into device management settings I only have option to replace and not remove.if I try to replace I get message saying we can’t replace device please try again in a few minutes. I just want to remove devises that don’t belong to me any more, can someone from vm team please help.

[Gooner11]

im still looking for assistance with the above problem, is anyone from virgin team able to help. i want to delete 3 devices from my virgin tv go account but theres no way to do this, thanks.

[BenMcr]

That's by design - there is no way to explicitly delete devices from TV Go.

Old devices won't work unless they have the TV Go app on them and the app has been signed into using the primary My Virgin Media account.

If / when you get a new device, you'll be able to choose which of the old unused devices you want to remove at the same time as registering the new device. That will happen for any of the other old unused devices as you get new devices.