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daveybarr
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Message 1 of 13
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Registered devices

When I try to access Sky sports from my mobile it keeps telling me I already have allotted devices registered and to contact my provider to manage my devices. I only have 2 devices registered. An iPad and the iPhone I currently use. Why won’t it let me watch Sky sports from the app?

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Re: Registered devices

Hello daveybarr,

 

Is this message displayed on one of the two devices you mention?

 

Thanks Joe_F

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daveybarr
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Message 3 of 13
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Re: Registered devices

2286307F-FAED-4C91-94BC-881549880397.png

 

Yes

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Re: Registered devices

I am going to send you a private message, If you can please respond to that I can look into this for you.

 

Thanks Joe_F

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Bees24
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Re: Registered devices

Hi Joe,

I’m having a similar issue. I have deleted all devices and tried again but still the same problem. Any ideas?

 

Kind regards Jamie 

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Message 6 of 13
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Re: Registered devices

Hi Bees24

Sorry to hear you are having the same issues

Thanks for letting us know though

Would you like me to have a look at this for you?

Regards 

Gareth_L 

 

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Bees24
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Re: Registered devices

Hi Gareth,

Yes please. Your help would be appreciated.

Kind regards Jamie

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Message 8 of 13
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Re: Registered devices

Bear in mind there's a separate device registration page for Sky Sports specifically under 'My Profile' - if that still doesn't help then I'll send a PM so we can get your account details & investigate further. 

Tom_F

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Bees24
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Re: Registered devices

Hi guys

 

All sorted now. I would never have found where to delete my phone without your help. 

 

Thanks Jamie 

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Msmiffy
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Message 10 of 13
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Re: Registered devices

Persistent problem with Android app where it request re-registration of the same phone every time I use the app. With the restriction on devices and the number of times you are allowed to replace a device it renders the app useless after 2 days. 

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