Recording is not possible error

[dianoga]

Ever since i upgraded to Virgin 360 i have been unable to remote record from the Virgin Go app. At first i would get the ' oops something went wrong ' message, but 2 days ago the app was updated. Since then, i do not even get the option to try to record, instead there is a message saying ' recording is not possible due to channel rights restrictions ' 

Any ideas? Thank you

[John_GS]

Hi dianoga

Thanks for posting and welcome to the community. 

My apologies for the app issue - is this on every channel or certain ones?

Kind regards,

[dianoga]

Hi John, 

It’s on every channel and every programme- remote recording worked perfectly fine before my boxes had the software update to 360- as mentioned, when I first upgraded to 360, I had the button on the app to record, but it failed every time, but since the app updated a few days ago I no longer have the record option.

Thank you

Phil

[japitts]

This is potentially as much an issue with TV360 as it is the app.

First thing - what's your 360 setup, do you have one master box and any minis? Or multiple masters? I only ask because it's the master box that has the hard drive and you've mentioned "boxes" as opposed to "box" > I may be reading too much into this, but I'd rather check. And if you have any minis - can you set recordings from there? It should be a similar process involved.

Are your master boxes set to either Fast Start or Active Start?

[dianoga]

Hi

I have got two boxes but only one is being used- it has had a software update to Virgin 360.

It was only since i updated the app that i do not even get the record option.

Prior to that i had the option but it failed to record every time, i had tried it on Fast Start and Active Start.

[Travis_M]

Hi @dianoga

Thanks for posting on our community forum!

Sorry to hear you're experiencing issues, does the box fail to record every program?

Regards

[dianoga]

Hi Travis,

Please see screenshot below from my Virgin Go app- as you can see, i do not even have the option of recording anything- the message regarding channel rights restrictions is on every channel.

Prior to upgrading my V6 boxes to 360 boxes ( via software update , NOT new boxes ) i could record everything via the Virgin Go app.

As soon as i upgraded to 360, i had the ' record ' button on the app, but got an error message everytime i tapped on it, so have never been able to remote record. The box did not even attempt to record because nothing ever got scheduled.

About a week ago there was an update on the Apple App store for Virgin Go, and since i updated the app, i get the message in the pic below and no record option.

Best wishes

Phil

[japitts]

---

@dianoga wrote:

Prior to upgrading my V6 boxes to 360 boxes ( via software update , NOT new boxes ) i could record everything via the Virgin Go app.

As soon as i upgraded to 360, i had the ' record ' button on the app, but got an error message everytime i tapped on it, so have never been able to remote record. The box did not even attempt to record because nothing ever got scheduled.

---

This may seem nit-picky, but may also be part of the issue here...

You've said that prior to migrating to 360, you could record via TV Go - yet V6 uses TV Control to manage recordings, not TV Go. I suspect that you're saying that managing your 360 using TV-Go has never worked.. initially there was an error message on recording, now the option has been removed - is that right?

Can you perform other box-management functions, for example adding programmes to your watchlist or viewing your recordings, for example?

[dianoga]

Hi,

To be honest it may well of been the TV Control App i was using- if it was then this worked fine.

It rings a bell that when i upgraded to 360 i was told to no longer use one of the apps and that everything was on the TV Go app-?

[japitts]

---

@dianoga wrote:

It rings a bell that when i upgraded to 360 i was told to no longer use one of the apps and that everything was on the TV Go app-?

---

No problem - just might help narrowing this down, that's all.

In TiVo/V6-land, TV-Go provides live streaming & TV-Control provides box management & in-home streaming.

In 360-land, TV-Go does everything & TV-Control is obsolete. Can you perform other box-management functions, such as checking recordings and suchlike?