virgin tv go programs blocked due to copyright

[James1982]

Anyone figure this out? It's happening to me too. 

Deleted app. Etc. All advice. Still blocked due to copyright. Works fine on TV.

[James1982]

Nope. Just checked. Same error message. 

[Hayley_S · Accepted solution]

Hello @James1982,

Welcome back! Thanks for posting.

I am sorry for any issues caused.

Please can you tell me if you have checked your package details to see if this would be included?

Many thanks,

[James1982]

Yes. I am on Maxit TV. 

No issues watching the channel on TV or through my Browser on catchup. 

It is literally only SkyMax on the app. 

[Lee_R]

Hi James1982 thanks for getting back to us.

Our colleagues are investigating the issues raised on this thread.  When we have an update we will update this thread.  I am really sorry for the experience you're all having.

Regards

Lee_R

[newapollo]

This thread  seems to be programs on Sky Max which may be related to the following

When logging into Check Service Status I see the message in the screenshot below 

[James1982]

Nope. Sky max is working fine on TV. 

[newapollo]

Hi again @James1982 

The screenshot relates to the android app, not the actual TV/set top box

[James1982]

OK. Then I'm guessing that that works ticket has been opened as a result of this thread. 

Fingers crossed for a fix by the 20th. 

[Zach_R]

Hi @James1982,

I do apologise for the inconvenience that this is causing. As I can see from the fault described in the post @newapollo made above, it looks like we're aware of the issue and working to resolve it ASAP.

If the problem persists after the fix date/time detailed there, please let us know.

Thanks,
 

[Lee_R]

Hi @James1982

We've been advised that the issue has been resolved on our side and tested to ensure of the fix.  You would need to close the app and re-open to notice the change.
Regards

Lee_R