on 21-04-2022 15:33
I also have this problem. I pay for the top package but I find it very annoying that I have to go through this procedure every time.
please Virgin sort this out
on 21-04-2022 15:55
virgin should sort this out, perhaps I should go back to Sky
on 22-04-2022 15:58
Hello @Stroaky,
Welcome, thanks for posting.
I am sorry to see that you have an issue with the Virgin TV go app.
Can you please expand on any error messages you are getting?
Many thanks,
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on 23-04-2022 05:59
Every time that I want to watch Virgin tv go I have to go through the process of uninstalling the app, going to an App Store, reinstalling the app and signing in which I never had with the Sky app !
on 24-04-2022 09:16
Thank you for the details @Stroaky.
Does this happen a multiple devices? If you are able to see if you can access the TVGO app on another device to see if this has the same issue. If so, can you confirm what devices make and model you are using?
on 24-04-2022 18:43
Please read what I have already posted. I have everything up to date and I only have this problem, as do others, on my IPad
on 25-04-2022 18:53
Thanks Stroaky
It's a bit of a tricky situation as its working okay
We cab only pin it down to the device being at fault
I know this not the answer we would like to give, But if it works after reinstalling then something is stopping it on the device
Gareth_L