on 20-04-2022 20:05
Same issue here, online and on the app. Tried different times, new passwords. Re installed etc..any help greatly appreciated.
on 20-04-2022 22:36
Don't hold your breath. I have had no access for nearly a year.
Good luck
on 21-04-2022 07:02
Ok thanks - might just uninstall and find just use other platforms then...🙄 Good luck!
on 22-04-2022 08:32
Hi DMP08,
Thank you for your post and welcome to the community.
I'm very sorry to hear about the issues you've been having with your Tv Go services.
To confirm, this is affecting both the app and web browser version?
^Martin
on 22-04-2022 09:14
Hi, yes it has been. I'm new so it might just be teething issues. Have reinstalled the app a few times. Other logins for media and homepage work OK.. just this function.
on 24-04-2022 12:05
Hi @DMP08
Thank you for confirming this. Are you using a VPN at all? This will affect the ability to access Virgin TVGO. You can find out other troubleshooting steps and more information here. Let me know how you get on and if any of of the steps have helped resolve this for you.
on 28-04-2022 18:57
Hi,
No nothing like vpn here. Just simple browser/ android.
Thanks.
on 29-04-2022 19:07
Thank you for confirming @DMP08
So sorry if I have missed this but have you been able to try on another device at all?
If this only occurs on the one device, can you confirm the make and model?
Thank you.